This article will be featured in the Fall edition of the RMS Quality Care Courier. With today’s busy practice activities and competing priorities, it is very important that practice administrators keep a careful eye on the key attributes tied to business operations. After all, in order to continue to deliver quality healthcare to patients, the Read more

This blog post was written by our guest blogger Michele Treinin, Healthcare Analyst at Research & Marketing Strategies (RMS) – a HH-CAHPS® vendor located in New York State. As healthcare evolves, the trends that have begun to emerge don’t point to a prosperous future in the Home Health Industry. From the lack of qualified applicants Read more

Background: RMS partnered with a local hospital to conduct qualitative focus group research among recently discharged patients to obtain feedback and perceptions around their recent hospital experience. In particular, the research focused on the thought process and behaviors linking the types of individual attributes reported in the HCAHPS® survey to the patient’s overall satisfaction, quality Read more

Background: For this study, RMS was engaged to conduct a survey among a healthcare facility’s employees to obtain primary research information regarding its employees’ satisfaction, loyalty and unmet needs. The objectives of the market research included measuring employee perception and satisfaction around several changes regarding policy and scheduling. The client also wanted to identify areas of dissatisfaction Read more

This blog post was written by our guest blogger Michele Treinin, Healthcare Analyst at Research & Marketing Strategies (RMS) in Syracuse, NY. Starting Oct. 1, HCAHPS® scores will begin to influence how much hospitals are compensated under the Patient Protection and Affordable Care Act. Safety Net Hospitals (SNHs) are at a risk of receiving even Read more

If you came across this blog post, perhaps you are wondering: What is the in-center hemodialysis ICH CAHPS® survey? When does the ICH CAHPS® survey start? How do I get started with a vendor for the ICH CAHPS® survey? If you are looking for answers to any of these questions or other questions about this Read more

The in-center hemodialysis (ICH CAHPS®) survey process is designed to evaluate the patients’ experiences for dialysis care.  The goal of this new initiative is to create evaluation scores that can be used to compare facilities to other facilities in the region, state, and across the country.  By undertaking this effort, a facility will ultimately aid Read more

This blog post was written by our guest blogger, Megan O’Donnell, Manager of RMS Healthcare. The healthcare team at Research & Marketing Strategies is expanding its complement of survey administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to include the newly-required In-Center Hemodialysis (ICH) CAHPS® survey.  This new survey is added to the company’s Read more

This blog post was written by our new guest blogger Michele Treinin, Healthcare Analyst of the Healthcare team at Research & Marketing Strategies (RMS). Medical offices are constantly under the pressure to meet the needs of patients, not only to provide excellent healthcare but to also satisfy the patient from every aspect of their experience. Read more

RMS Healthcare has been promoting development of the primary care patient centered medical home (PCMH) and clinical integration of healthcare for the past several years. Healthcare delivery is currently undergoing significant transformation in hopes of improving quality and efficiency. Several activities are underway to help practices optimize healthcare through efficient operations. All indications are practices will continue to Read more