The second issue of the RMS Healthcare newsletter was just released this week, titled the Quality Care Courier.  You can review the first issue by clicking here.  This newsletter is put together by our healthcare team to keep the pulse of the healthcare industry for our clients, staff and other readers.  You can subscribe to Read more

Yesterday’s blog post featured the RMS Analytics team’s survey results.  Today, we switch gears to highlight the Healthcare team’s results.  As was detailed yesterday, in 2012, Research & Marketing Strategies (RMS) retooled its client satisfaction survey to garner more actionable feedback from our clients.  At the end of each healthcare project/process, RMS mails out a client satisfaction Read more

The article was written by guest blogger, Susan Maxsween, Manager, Healthcare Transformation Services Division. As a healthcare consultant, I subscribe to many electronic venues to stay abreast of trends in healthcare and healthcare delivery.  Of late, I have noticed a great influx of articles and blog posts regarding the role and impact of social media Read more

Research & Marketing Strategies’ dedicated healthcare division (RMS Healthcare) is listed in the Top 21 of the Modern Healthcare’s Patient Satisfaction Measurement Firms Survey. “RMS Healthcare has been conducting patient satisfaction surveys since 2007. The Modern Healthcare designation gives us national recognition for the work we do,” said Mark Dengler, President of Research & Marketing Read more

The National Committee for Quality Assurance (NCQA) announced they are intending for a summer launch of a program for Specialty Practice Recognition.  The program is slated to include some of the same elements required of Patient Centered Medical Home recognitions awarded to primary care providers.  These will include providing timely access to care and continuous Read more

The patient experience has become the center of attention for the practice.  Physicians, Practice Managers, staff alike are beginning to understand that the patient experience begins at the point when the patient pulls into the parking lot of the facility/practice and follows through the time that the patient checks out after their visit.  Organizations that instill Read more

The Health Insurance Portability and Accountability Act (HIPAA) enacted in 1996, mandates standards-based implementation of security controls by all healthcare organizations that create, store or transmit electronic Protected Health Information (PHI) .  Further in May of 2011, the Department of Health and Human Services’ Office for Civil Rights (OCR) published a proposed rule, managed under Read more

RMS Healthcare was the lead consultant in helping Summerwood Pediatrics to receive recognition from the National Committee for Quality Assurance (NCQA) Physician Practice Connections-Patient Centered Medical Home (PPC®-PCMH™) program. “The patient-centered medical home promises to improve health and health care,” said NCQA President Margaret E. O’Kane. “The active, ongoing relationship between a patient and a Read more

This post was written by our guest blogger Erin Wisneski, Communications Coordinator at Research & Marketing Strategies (RMS), which offers healthcare transformation services across the country. RMS Healthcare’s momentum continues to increase in its 10th year and May 5th marks the research firm’s significant anniversary. As RMS celebrates its 10th year in business, the firm Read more

This blog post discusses the recent NCQA initiatives shown to support healthcare transformation services across the country. RMS Healthcare is a healthcare transformation services organization based in Syracuse, NY.