Category Archives: Healthcare

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  1. Using the CAHPS® Clinician & Group Survey for Quality Improvement—Moving Results Into Actions

    This blog post was written by our guest blogger Megan O’Donnell, Manager at Research & Marketing Strategies, Inc. (RMS) – Healthcare Division. So your organization is conducting surveys of your patients to measure their experience with your practice. Now what? Using the information from the CAHPS®1 Clinician & Group Survey (CG-CAHPS) can help your practice improve the quality of experiences Read more

  2. The Benefits of Becoming a Patient-Centered Medical Home

    The following blog post was written by Heather Banks, a Healthcare Transformation Coordinator at RMS. The marketplace recognizes the potential for return on investment in the medical home through realization of improved quality of care and reduced healthcare expenses. Data has shown that Patient-Centered Medial Homes (PCMH) improves health outcomes, enhances patient experience of care, Read more

  3. Implementation Delay for the Revised Incentive Plans for NCQA Recognized Primary Care Practices

    The following blog post was written by Karen Joncas, a Healthcare Transformation Coordinator at RMS. RMS Healthcare is a leader in healthcare transformation services, and has assisted over 200 practices in their journey to Patient-Centered Medical Home (PCMH) recognition.  Primary care practices that have patients enrolled in a Medicaid or Managed Medicaid insurance program will Read more

  4. Questions to Ask When Choosing a CG-CAHPS® Survey Version

    This post was written by guest contributors Michele Treinin and Marc Bovenzi.  Measuring patient experiences and patient loyalty is becoming increasingly important in the healthcare arena as patients are becoming more concerned and aware of the care they receive. The Centers for Medicare & Medicaid Services (CMS) have developed a “Physician Compare” website to share Read more

  5. Improving CAHPS Response Rates by Telephone Survey Administration | Case Study on CAHPS Response Rates

    This blog post was written by our guest blogger Megan O’Donnell, Manager at Research & Marketing Strategies, Inc. (RMS) Healthcare Division. Improving CAHPS response rates is top of mind for many of our clients.  In our experience, Telephone Only and Mixed modes of survey administration result in higher response rates than Mail Only mode. The following Read more

  6. CAHPS® Hospice Survey | What You Need to Know

    The CAHPS® Hospice survey team recently conditionally approved a number of vendors to administer the CAHPS® Hospice survey. Research & Marketing Strategies (RMS) was recently named one of those vendors that will attend a mandatory training webinar session on October 7, 2014. All participating vendors must achieve a passing score on a training quiz administered upon the Read more

  7. Breaking Down the New CAHPS® for ACOs Survey

    If you are looking to choose a CAHPS® for ACOs survey vendor, your healthcare organization has until September 22nd, 2014 to do so. Recently, the Centers for Medicare & Medicaid Services granted full approval to 16 CAHPS for ACOs survey vendors across the country in which Research & Marketing Strategies (RMS) is named. If you have Read more

  8. HIPAA-Like Policies Growing in Non-Healthcare Related Industries

    What does the healthcare industry have in common with the financial industry? Answer: HIPAA policies The Health Insurance Portability and Accountability Act (HIPAA) enacted in 1996 is no longer affecting just the healthcare industry and its business associates. In fact, many industries have started to adopt policies similar to HIPAA in order to keep consumer Read more

  9. 4 Tasks of a Care Manager | Patient-Centered Medical Homes (PCMH)

    With the growth of patient-centered medical homes (PCMH) and the advent of payment reform, care managers are expected to serve an increasing role in managing high risk patients. According to a recent Healthcare Intelligence Network survey care managers in patient-centered medical homes have grown by 20% in the last two years alone. Long-term transformation and Read more

  10. Need a Quote for Your ACO CAHPS® Survey?

    Accountable Care Organizations participating in the Medicare Shared Savings Program (MSSP) will need to select a certified vendor for the ACO CAHPS survey by September 22, 2014 for the 2014 survey administration. Research & Marketing Strategies (RMS) has been granted approval as a CAHPS for ACOs survey vendor for the 2014 survey administration. Do you need Read more

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